Refund policy

Returns and restocking

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Eligible returns are subject to a 25% restocking fee, deducted from your refund. Items must be unused, in their original condition and packaging, and meet our return requirements.

Restocking and cancellation fees apply to the affected merchandise subtotal, after discounts and excluding tax and shipping.

Special-order and made-to-order parts

Special-order and made-to-order parts are final sale and cannot be returned for a refund. If you need to cancel before delivery, the cancellation terms below apply.

Order cancellations

Before payment is collected: If you decline your shipping quote before we collect payment, we will cancel your order at no charge and release the payment authorization. Your bank determines when the temporary hold disappears.

After payment is collected: Once you have approved your order and payment has been collected, any cancellation we approve is subject to a 5% cancellation fee. This helps cover payment-processing costs incurred by Bexco and our suppliers. The fee is deducted from your refund.

Orders that can no longer be canceled: Special-order and made-to-order parts may become non-cancelable once we have committed the order to our supplier or production is underway. There is no guaranteed cancellation window. Bexco reviews each request individually and determines whether cancellation is still possible based on the order’s status and supplier commitments.

To request a cancellation, email bexco.automotive@gmail.com with your order number as soon as possible. A request is not confirmed until we acknowledge that the order has been canceled.

Cancellation and restocking fees are separate; they are not combined on the same item.

Required refunds

These terms do not limit your rights under applicable law. No cancellation or restocking fee applies when a full refund is legally required.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bexco.automotive@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bexco.automotive@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.